Customer Experience: Two Primary Groups in the Restoration Industry
Where are you focusing your efforts on improving the experience customers have when interacting with your restoration company? This experience is a critical factor that determines whether a person will buy again in the future, how they will respond in online reviews, and if they will refer friends and family in the future. While it’s […]
Improving the Customer Service Experience
The customer service experience is directly attached to your sales. No matter how great you are at the service you offer, the way your customer experiences your team members will be one of the main factors shaping their perception of your water damage restoration business. Because of this, improving the customer service experience should be […]
How to Re-engage Lost or At-Risk Customers
Business is always changing. Whether you work in water damage restoration or marketing, this is a fact that is constant across all types of businesses. Maybe it’s the market that has changed or a specific customer and their needs that have evolved. Sometimes, a customer walks away altogether. Of course, although saying goodbye to a […]